Professional AV IntegrationManaged Services · Support · Lifecycle
Helping municipalities, schools, broadcasters, government agencies and businesses keep mission-critical AV systems operating at their best.
Municipalities • Schools • Broadcasters • Government Agencies • Public Safety • Enterprise
What can we help you with?
Professional AV system review
Our engineers perform a comprehensive review across every layer of your installation, then deliver a documented action plan.
Why Organizations Choose UMS Managed Services
A proactive partnership that protects your investment and keeps mission-critical rooms online.
Coverage that scales with your risk
Choose the tier that fits your operation. Detailed pricing is provided in your custom proposal.
Predictable coverage for existing rooms — you call, we respond, documented every time.
- Best for
- Existing installations needing predictable break-fix
- Typical customer
- Small municipalities, single-room deployments
- Preventive maintenance
- Annual
- Remote support
- Business hours
- Priority scheduling
- Standard scheduling
- Monitoring
- Not included
- Lifecycle planning
- Annual advisory
- Executive review
- Yearly review
- Pricing
- Custom proposal
Adds preventive visits and priority response so small issues never become emergencies.
- Best for
- Growing AV footprints wanting fewer surprises
- Typical customer
- School districts, multi-room facilities
- Preventive maintenance
- Quarterly on-site
- Remote support
- Priority remote support
- Priority scheduling
- Priority scheduling
- Monitoring
- Basic health checks
- Lifecycle planning
- Annual lifecycle plan
- Executive review
- Semi-annual review
- Pricing
- Custom proposal
End-to-end management with monitoring, lifecycle planning and expedited on-site response.
- Best for
- Chambers, courts and broadcast rooms that must stay online
- Typical customer
- Cities, counties, PEG stations, courtrooms
- Preventive maintenance
- Monthly on-site
- Remote support
- Included, expedited
- Priority scheduling
- Front-of-queue scheduling
- Monitoring
- Remote monitoring included
- Lifecycle planning
- Active lifecycle & budget planning
- Executive review
- Quarterly executive review
- Pricing
- Custom proposal
Round-the-clock coverage with a dedicated engineer, spares program and hard SLA.
- Best for
- Zero-downtime rooms with emergency response requirements
- Typical customer
- EOCs, public safety, live broadcast, high-profile chambers
- Preventive maintenance
- Monthly + on-demand
- Remote support
- 24/7 included
- Priority scheduling
- Highest priority
- Monitoring
- 24/7 monitoring & alerting
- Lifecycle planning
- Dedicated engineer & roadmap
- Executive review
- Quarterly on-site review
- Pricing
- Custom proposal
Response times are informational. Pricing is drawn from your active managed plan configuration during proposal review — never printed on marketing material.
Your window into UMS OS
Request access and we'll provision your organization after verification. Customer data is never exposed publicly.
What we design, install and support
Public solution categories only. Warehouse inventory and customer equipment are not exposed here.
Manufacturers we design, install and service
Informational only. UMS is an independent integrator — we specify the right platform for each project.
Planning a chamber, courtroom, studio or campus upgrade?
Share your goals and timeline — a UMS engineer will follow up to scope, budget and phase the project.
Talk to UMS
Business-hours support for all customers. After-hours emergency response is available for Mission Critical managed service customers and routes through the standard business number.